| Q. |
If I am an AEE member, how do I get the membership price? |
| A. |
When you enter your membership number and last name (not case sensitive) at the
checkout page, your purchase price will be confirmed. |
| |
| Q. |
How do the download and password access work? |
| A. |
At the completion of "Checkout", an "Order Complete" page will appear on your
screen. This page will provide you with both a unique password and instant access for
immediate use when you click directly on the title(s) of the reports you ordered. |
| |
| Q. |
May I order these reports other than by using this website? |
| A. |
Yes. You may telephone our office at (770) 466-9709. |
| |
| Q. |
What if your order form does not accept my credit card? |
| A. |
We find the most common problem in online transactions is simple typos. Use no
dashes or spaces when entering your credit card number. If your order does not
process, please telephone us at (770) 466-9709 for assistance. |
| |
| Q. |
What if I have problems downloading a report? |
| A. |
If you have difficulties accessing the information you ordered, call us at (770) 466-9709 or send us an email. After verifying your order, an Adobe-readable PDF file will be sent to you by e-mail. |
| |
| Q. |
What is your confidentiality policy? |
| A. |
At Richard K. Miller & Associates we consistently provide a high level of security,
privacy and confidentiality in our handling of information about our customers. In the
process of performing service for you, we may have access to information or
documentation about you and/or your organization that could be considered non-public, personal, confidential or proprietary. We define 'Confidential Information'
as information of a commercial nature as well as credit card information.
We will act to ensure that all Confidential Information is held in strict confidence and
disclosed only to those employees or agents whose duties reasonably require access
to such information. We will protect such Confidential Information using the same
degree of care to prevent unauthorized use, disclosure or duplication as we do to
protect our own Confidential Information. Our staff has access to only the last four
digits of credit card numbers used for purchases; the full card number is used only by
our merchant bank to complete the transaction. |
